Join Our Team

The Company

ONE LDN is a rapidly growing new generation of gyms and studios with fully integrated technology, flexible membership options and no contract.

Since the opening of our first club in April 2016, we’ve been on a mission to change the rules for how Londoners train and have created a strong niche in the market offering a fully flexible and no-compromise premium fitness experience, whilst building a community of likeminded individuals. We’ve been able to create the widest selection the studio classes of the highest quality, taught by world-class instructors, alongside a state-of-the-art performance gym, all under ONE roof.

Although the emphasis of our classes lies in strength, conditioning and high intensity training, we strongly believe in the importance of cross-training in pursuit of physical and mental wellbeing. This is why we design training facilities that incorporate all the major components of fitness all in ONE place.

Building on our strength in delivering the best classes, our focus going forward is in classes-only studio concepts. We are aiming to open 2 to 3 new sites in 2017.

Our second location is currently under construction and will open in early 2017 in Tower Hill, East London. It will be a 10,000ft² facility with 3 specialised studios.

At the heart of our business we have a very agile and customer-centric business model, so we continuously evolve our proposition according to the customers’ and markets needs as well as optimising our operations. The decisions that we make and the products we implement are not dictated by a board that has limited visibility on the day-to-day operations of the business, but by the management team of the company who live and breathe them.

We have a young and agile team of driven, enthusiastic and hardworking individuals, who truly believe in the company and the product.

General Club Manager – Imperial Wharf & Tower Hill

We are currently recruiting for a Club manager positions for both, ONE LDN Imperial Wharf flagship site that combines both premium gym and boutiques studios and Tower Hill studio classes only site.

The successful candidates will work closely with the Founder and the Head of Operations, and will form integral part of the management team.

The main purpose of the role is to ensure successful and safe operations of ONE LDN business. The key responsibilities are to drive sales, operational standards and service quality to enhance customer experience. The role also includes recruiting, managing and training the Service Team (reception staff), recruiting Personal Trainers and Independent Contractors.

Personal Skills and Job Requirements

The Candidate needs to have strong interpersonal, leadership and communication skills, with the ability to communicate effectively with senior management, contractors and junior staff;
Keen interest in the health and fitness and the industry;
Previous experience in a similar management and operational role within the fitness industry is essential. Successful Candidate would be required to understand and perform all aspects of the role autonomously;
Commercial awareness and customer centric attitude;
IT literacy, with adequate ability to use Microsoft Office, Google Docs. Understanding of social media platforms;
Willingness and ability to be flexible to work evenings, weekends as required by the business;
Agility and ability to adapt quickly to changing business needs and requirements;
Drive, enthusiasm, motivation and ambition are vital.

Financial

Overall responsibility and accountability for all club financial targets, budgets, revenue and continuous optimisation and control of certain operational costs;
Driving revenue through sales and ancillary;
Maintain an effective control of revenue and expenditure against targets to achieve optimum financial and operational efficiency, initiating appropriate action plans and changes where necessary to keep on track;
Complete daily banking and ensure all payment transactions and cashiering are processed correctly and reconciled;
Tight control of team rota’s to ensure minimum expenditure while maintaining service levels at all time;
Provide senior management with accurate forecasting of club payroll and controllable spend line that fall under the Club Managers roles;
Tracking and administration of payroll to ensure accuracy and compliance;
Financial reporting – weekly management trading reports analysis, lead generation and conversion reporting;
Class attendance reporting and analysis oversight;
Creation and analysis of user trends – demographics, usage, sex, ages etc.

Sales & Revenue

Creating and implementing monthly/ quarterly/ annual sales plan to achieve and exceed monthly membership sales target through management of both in-club and external agencies;
Drive daily, weekly and monthly sales activity with the club team;
Continued training and development of Service Team to drive sales effectiveness;
Organise and co-ordinate monthly internal and external events / sales outreach activities in advance;
Organise and co-ordinate monthly community and corporate outreach;
Proactively plan and drive sales of all secondary spend items (includes juice bar/coffee shop, treatment room, kit sales, stock);
Put forward proposals and recommendations for revenue enhancement opportunities, which would reduce costs and/or improve business performance;
Understand all sales procedures, systems and sales databases. Implement and drive improvement and change when needed;
Understanding of marketing fundamentals to drive leads and sales;
Understanding of how to and ability to convert leads into sales;
Daily, weekly and monthly reporting of sales figure and other KPI’s;
Effective attrition management in accordance with targets and reviewing with the senior management team.

Operations Management

Meticulous attention to detail and understanding of how to deliver exceptional customer service standards;
Monitor the club cleanliness and standards to the highest levels all times and communicate with cleaning contractors and team to deal with any issues immediately;
Monitor the overall maintenance and facility standards of the club and track for planned maintenance visits;
Communicate any serious or urgent facility issues to senior management;
Complete monthly compliance audits in timely and accurate manner and communicate any issues to senior management;
Comply with all H&S standards as set out in the company Health and Safety policy and monthly audit.

Staff & People

Previous experience in managing and leading teams is essential;
Recruitment and selection of club team, including Service Team, Personal Trainers etc;
Development, ongoing training and motivation of club team to drive targets;
Day to day management of club team, performance tracking, appraisals, rota’s, administration and shift cover when required;
Day to day management of studio instructors and timetable issue, monitoring time keeping and attendance to ensure accuracy of delivery for payroll;
Plan and hold regular team meetings, one-to-one's, personal development plans;
Working closely with and reviewing all support functions, both internal and outsourced (HR, IT, Finance, Fitness/Concept development).

Customers

Establishing effective and automated feedback process on the club operations and offering, and reviewing with senior management on weekly basis;
Maintain and develop a sound relationship with existing customers;
Ensure that all customers and prospective customers receive the highest levels of customer service;
Manage the customer experience and deal with complaints and issues effectively;
Manage all customer communication/ complaints effectively; use client feedback to activate long-term improvements in products and services.

Benefits

Competitive salary
Performance/ KPI driven bonus
Huge potential for growth, given the size of the business
25 days holiday
Use of any facilities at all times

Service Team Members – Imperial Wharf & Tower Hill

We are always looking for full time and casual service team members who are energetic, dynamic, customer focused individuals to join our service team. Placed at the heart of our business the service team will lead our member experience. Helping to provide informative support and encouraging our members to experience everything ONE LDN has to offer.

The service team will be responsible for answering telephone queries, administration, membership sales, telephone and face to face sales, member inductions and opening/closing duties, which includes shift operations. The service team role will include working with the club manager on monthly club events, outreach corporate sales, health assessments and member engagement. This hugely rewarding, varied and important role requires individuals with a passion of fitness and experience within customer service. You must enjoy working in a sales environment, and be motivated by delivering in a fast paced environment.

There is a vast amount of opportunity to grow within the business developing knowledge allowing you to gain the right experience for club management, personal training or studio instruction. ONE LDN has a strong philosophy of staff training and development with weekly team meetings, group staff training, support, mentoring and the opportunity to attend external courses and gain new qualifications.

We expect ONE LDN staff to possess a can-do attitude, and always be ready to go above and beyond normal industry standards. We hope to engage our members with an unparalleled experience that is driven from the service team.

Rota shift work incorporating opening/closing and some weekend work.

Essential Criteria:

Interest in fitness and wellbeing
Sales experience
Interest or experience in face to face customer service

Desirable Criteria:

Level 2 personal trainer qualification
Full and valid aid qualification

Apply by emailing your CV to careers@oneldn.com. Please include information on your current fitness and training background.